Customer Service


Returns and Exchanges

Returns

I offer an unconditional money-back guarantee. If you receive an item from my shop that you're not happy with for any reason, please contact me. Let me know you want to return the item so that I can give you simple return instructions and keep an eye out for your package. Once I receive it back, I'll refund your purchase price right away.

Exchanges

If you'd prefer an exchange, contact me and let me know what's needed. Mail the item back to me, and I'll mail the exchange item to you within a few days of receiving the original in the mail. You'll have to pay for the return shipping to me (which will only be a few dollars if you're shipping within the US), and I'll pay the shipping cost back to you, even if you're in another country.

If I make a mistake with your order, such as sending you the wrong item or a size different from what you ordered, please contact me right away and let me know what's wrong. In this case, I'll fully reimburse your shipping cost to send the order back (whether you decide to exchange the item or simply return it for a refund) as long as you use USPS First Class Mail with Delivery Confirmation to mail the item back to me.

Shipping Times and Methods

FREE SHIPPING ON ALL ORDERS WITHIN THE US. I ship orders in 2-5 business days of receiving them. I normally ship using USPS First Class with Delivery Confirmation, which provides a tracking number. You can pay for a shipping upgrade to USPS Priority Mail if you prefer. A confirmation email will be sent to you once your order has shipped, with your tracking number.

For international orders, I use USPS First Class Mail International, which also now provides tracking to some countries. If you're ordering from outside the US and would like expedited shipping, please get in touch with me and we'll see what's available. As of right now, the options have all become very expensive, so I'm only officially offering USPS First Class Mail International, since it's the most affordable. International buyers must pay any customs fees, taxes, tariffs, etc. that may be charged upon delivery.

Items Lost In The Mail

Please contact me if your order appears to have been lost in transit to you. Until the package is marked as delivered in the tracking, I will maintain responsibility for it. After it's marked as delivered, I'm no longer responsible if the package gets lost or stolen. But if your order gets lost in the mail without being delivered, I will replace it at no additional cost to you. A reasonable wait time has to go by first to see if the package will eventually work its way through the system. My policy is to wait six weeks from the day the original order was shipped before sending out a replacement.

Since my business began in 2009, not one package I've mailed to a US destination has ever been lost, although more than a few have been held up for long periods of time. Among the many packages I've shipped to other countries, only one was ever lost for good. It can take weeks, though, for a package to finally arrive, and the delay is always inexplicable. There's never any rhyme or reason as to why one package goes through quickly with no problem while the next one (even to the same customer) sits for weeks in one location without moving. Overall, though, I have to say that the US Postal Service does its job remarkably well.

Sizing

Bracelet length and wrist measurement are two different things. A bracelet has to be about an inch longer than the wrist measurement in order to fit properly.

Use this chart to determine which size bracelet to order:

UNISEX
SIZE
WRIST
SIZE *
BRACELET
LENGTH **
XXS 5.0" (12.7cm) 6.0" (15.2cm)
XS 5.5" (14cm) 6.5" (16.5cm)
S 6.0" (15.2cm) 7.0" (17.8cm)
M 6.5" (16.5cm) 7.5" (19cm)
L 7.0" (17.8cm) 8.0" (20.3cm)
XL 7.5" (19cm) 8.5" (21.6cm)
XXL 8.0" (20.3cm) 9.0" (22.9cm)
XXXL 8.5" (21.6cm) 9.5" (24.1cm)

HOW TO MEASURE YOUR WRIST

* Wrap a tape measure around your wrist -- that's your wrist measurement. Pull the tape measure snug enough so that it's touching your skin all the way around, but not so tight that it's squeezing your wrist. Go with the size you're closest to. If your wrist falls halfway between two sizes, choose the smaller size, but choose the larger size if you like a looser fit. If you don't have a tape measure, cut a strip of thin paper (dental floss also works well), wrap it around your wrist, and mark the point where it meets up with itself. Then lay that out along a ruler to determine the wrist measurement. Only use something very thin for this, since any thickness of the material you're wrapping around your wrist will essentially add to the wrist circumference, giving you a bigger wrist measurement than you actually have. This can throw you off by two sizes. FYI, don't use a ruler app on your phone to measure around your wrist. This gives a really inaccurate measurement. It's been tried. :)

** A chunky bracelet has to be longer than a slender bracelet in order to fit the same way. The bracelet lengths given here are approximate and will vary a little from style to style, depending on the thickness of the leather cord used. That’s why I ask that you measure your wrist -- your wrist measurement is a constant, while the bracelet length needs to be anywhere from half an inch longer than the wrist measurement for a slender bracelet; to one inch longer for my Skye, Taylor, and Ariel bracelets; to one and a quarter inches longer for my Lorne bracelets.

My bracelet sizing is unisex. These sizing instructions are designed to give a comfortable, attractive fit -- not tight, and not too loose either. For any questions, please contact me anytime. If you're giving a gift and aren't sure which size to order, definitely get in touch. I can usually figure out the size if you give me some details about the person's gender and build. I like hearing from you, and I'm more than happy to help!